Returns & Exchanges
At Vivobarefoot ZA, we want you to experience the freedom of natural movement with total confidence, which is why we offer a 100-day return policy on all footwear. If you are not completely satisfied with your purchase, you can return your items in their original condition for a full refund or exchange.
Initiate Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Package Your Items
Place the unworn footwear in its original packaging and ensure the box is securely sealed to prevent damage during transit.
Courier Collection
Once your request is approved, we will book a courier to collect the parcel from your original delivery address at a convenient time.
Inspection and Refund
After our warehouse team verifies the condition of the returned goods, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing